Welcome to the Luurala FAQ Page.
We’ve put together answers to our most common questions to make your shopping experience smooth and stress-free. If you need additional help, our support team is always happy to assist.
1. When can I expect my order to arrive?
Answer: Orders are processed quickly so you can receive your items as soon as possible. Our typical delivery timeline is:
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Order processing: 1–2 business days
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Shipping time: 6–8 business days
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Total delivery estimate: 7–10 business days
For full details, please review our Shipping Policy.
2. Is shipping free?
Answer:
Yes! luurala offers free standard shipping on all Singapore orders. Visit our Shipping Policy page for additional information.
3. Where is luurala based?
Answer:
Luurala is proudly based in Singapore. At this time, we serve customers exclusively within Singpore.
4. What should I do if my item arrives damaged or defective?
Answer:
If there’s an issue with your order, we’ll make it right. Please contact us within 30 days of delivery, and we’ll arrange a replacement at no extra cost. More details can be found in our Return Policy.
5. Can I cancel my order after placing it?
Answer:
Yes, orders may be canceled within 24 hours of purchase. To request a cancellation, please reach out to our support team as soon as possible.
6. What is your return policy?
Answer:
We offer an easy and straightforward return process. Complete instructions and eligibility details are available on our Return Policy page.
7. How long does it take to receive a refund?
Answer:
Once your return has been received and inspected, your refund will be issued. Most refunds are completed within 7 business days, depending on your payment provider. Please see our Refund Policy for more information.
8. Do your products come with a warranty?
Answer:
Yes, all purchases from luurala are covered by a 30-day warranty. Additional details are outlined in our Return Policy.
9. How can I get in touch with customer support?
Answer:
You can contact our support team through the Contact Us page or email us directly at info@luuralashopify.com
10. Do you ship outside Singapore?
Answer:
At this time, luurala only ships within the Singapore.
11. Do you have a physical retail store?
Answer:
We operate exclusively online, allowing us to keep costs low and offer a wide range of products.
12. Do you accept bulk or wholesale orders?
Answer:
Yes, bulk purchasing is available. Please contact our support team to discuss your needs.
13. How do exchanges work?
Answer:
Exchange guidelines and steps are explained in detail on our Return Policy page.
14. How can I track my shipment?
Answer:
Once your order ships, you can monitor its progress through the Track Order section on our website.
15. Contact Details
Brand: Luurala
Address: 2 Gambas Cres, Singapore 757044
Email: info@luurala.com
Phone: + 6586136130
Customer Service Hours:
Monday–Friday: 9:00 AM – 5:00 PM (SGT)
We aim to respond to all emails within 1–2 business days.